The maritime industry is one of the most dynamic and challenging sectors in the world, requiring high levels of efficiency, safety, and quality in every aspect of its operations. One of the most critical factors that determines the success of any maritime venture is the crew management, which involves the recruitment, deployment, training, and welfare of seafarers who work on board vessels.
Crew management is not an easy task, as it requires a lot of expertise, resources, and coordination to ensure that the right crew is available at the right time and place, and that they are well-equipped and motivated to perform their duties. Moreover, crew management also involves complying with various international and national regulations and standards that govern the maritime labor sector.
Marine Agency Services Ltd.(MAS) is a trusted provider of ship crewing solutions, offering a range of crew management services to clients worldwide. Whether you are a shipowner, a ship manager, or a charterer, MAS can help you with all your crewing needs, from sourcing to deployment, from training to welfare, and from compliance to performance.
Overview of Crew Management Services
Crew management services are the services that are provided by a crew management agency to handle the human resources aspect of the maritime industry. Crew management services include the following:
Crew sourcing: This involves finding and hiring qualified and competent seafarers for various types of vessels and roles, such as deck officers, engineers, ratings, and catering staff.
Crew deployment: This involves arranging and facilitating the crew rotations, ensuring that the crew members are on board the vessels at the right time and place, and that they have all the necessary travel documents, visas, and medical certificates.
Crew training and development: This involves providing and facilitating the education and development of the crew members, enhancing their skills, knowledge, and competencies, and ensuring that they meet the industry standards and requirements.
Crew welfare and support: This involves providing and ensuring the well-being and satisfaction of the crew members, offering them access to communication facilities, recreational amenities, medical support, and other welfare services.
Compliance and regulatory expertise: This involves ensuring that the crew management agency and the crew members comply with all the relevant international and national regulations and standards that govern the maritime labor sector, such as the Maritime Labour Convention, the STCW Convention, and the ISM Code.
Crew management services are essential for ensuring the smooth and efficient operations of the vessels, as well as the safety and satisfaction of the crew members. By outsourcing crew management to a professional agency like Marine Agency Services Ltd., you can enjoy the following benefits:
Cost savings: You can save on the costs of hiring, training, and managing your own crew, as well as the costs of travel, accommodation, and insurance for the crew members.
Time savings: You can save on the time and hassle of finding, screening, and deploying your own crew, as well as the time and effort of dealing with the administrative and logistical aspects of crew management.
Quality assurance: You can rely on the quality and professionalism of the crew members provided by us, as we are carefully selected, trained, and evaluated according to the industry standards and requirements.
Risk reduction: You can reduce the risks and liabilities associated with crew management, such as crew shortages, crew disputes, crew injuries, and crew non-compliance, as MAS will handle them for you with their expertise and experience.
Expertise of Marine Agency Services Ltd.
Marine Agency Services Ltd. is a leading provider of ship crewing solutions, with over 20 years of experience and expertise in the maritime industry. MAS has a proven track record of successfully meeting the crewing needs of clients worldwide, across various sectors and segments, such as bulk carriers, tankers, container ships, offshore vessels, and cruise ships.
We have a team of highly qualified and experienced professionals, who are dedicated to delivering the best crew management services to their clients. MSL has a strong reputation and recognition in the maritime industry, as evidenced by their accreditations and memberships, such as:
ISO 9001:2015 certified by Bureau Veritas
MLC 2006 compliant by ABS
Member of Bangladesh Ship Manning Agents Association
Member of International Maritime Employers’ Council
Member of International Chamber of Shipping
Marine Agency Services Ltd. strives to provide the highest level of customer satisfaction and loyalty, by offering customized and flexible crew management solutions, tailored to the specific needs and preferences of each client. MAS also maintains close and long-term relationships with their clients, by providing regular feedback and reports, and by ensuring transparency and accountability in their operations.
Comprehensive Crew Sourcing
One of the key services that Marine Agency Services Ltd. offers is crew sourcing, which involves finding and hiring qualified and competent seafarers for various types of vessels and roles. We have an extensive network and resources for sourcing seafarers from around the globe, especially from Bangladesh, India, Sri Lanka, Myanmar, and the Philippines.
Marine Agency Services Ltd. has a database of over 10,000 seafarers, who are carefully screened and verified for their credentials, experience, and suitability. MAS also has a pool of over 2,000 seafarers, who are readily available for deployment at any time and place. We can provide seafarers for all ranks and categories, such as:
Deck officers: Master, Chief Officer, Second Officer, Third Officer, etc.
Engineers: Chief Engineer, Second Engineer, Third Engineer, Fourth Engineer, etc.
Ratings: Bosun, Able Seaman, Ordinary Seaman, Fitter, Oiler, Wiper, etc.
Catering staff: Chief Cook, Cook, Steward, Messman, etc.
We have a rigorous selection process and emphasize on recruiting skilled and competent crew members, who can meet the expectations and requirements of our clients. Marine Agency Services Ltd. evaluates the seafarers based on the following criteria:
Qualifications: The seafarers must have valid certificates and licenses, issued by the relevant authorities, and in accordance with the STCW Convention and the MLC 2006.
Experience: The seafarers must have relevant and sufficient experience in their respective ranks and roles, and on the type of vessels that they are applying for.
Competency: The seafarers must demonstrate their competency and proficiency in their technical and operational skills, as well as their communication and interpersonal skills, through written and oral tests, and practical assessments.
Suitability: The seafarers must show their suitability and compatibility for the job, by passing the medical and psychological examinations, and by complying with the company’s policies and procedures.
Streamlined Crew Deployment
Another key service that Marine Agency Services Ltd. offers is crew deployment, which involves arranging and facilitating the crew rotations, ensuring that the crew members are on board the vessels at the right time and place. We have an efficient crew deployment process, which ensures timely and smooth crew changes, and minimizes the disruption and downtime of the vessels.
Marine Agency Services Ltd. has a team of dedicated and experienced staff, who handle all the logistical aspects of crew deployment, such as:
Travel arrangements: MAS arranges and books the flights, hotels, and transportation for the crew members, taking into account the best routes, fares, and schedules.
Visas and documentation: MAS obtains and processes the visas and other documents for the crew members, such as passports, seaman’s books, CDCs, COCs, etc., ensuring that they are valid and updated.
Briefing and debriefing: MAS conducts briefing and debriefing sessions for the crew members, providing them with the necessary information and instructions, such as the vessel details, the contract terms, the safety rules, the emergency procedures, etc.
Marine Agency Services Ltd. also maintains constant communication and coordination with the clients, the crew members, and the agents, ensuring that the crew deployment process is smooth and seamless, and that any issues or challenges are resolved promptly and effectively.
Crew Training and Development
Another key service that Marine Agency Services Ltd. offers is crew training and development, which involves providing and facilitating the education and development of the crew members, enhancing their skills, knowledge, and competencies, and ensuring that they meet the industry standards and requirements. We have a commitment to continuous training and development of the crew members, as they believe that it is essential for improving the crew performance and quality, as well as for ensuring the crew safety and satisfaction.
Marine Agency Services Ltd. has partnerships with reputable training institutions, such as:
Bangladesh Marine Academy
Bangladesh Maritime Training Institute
Bangladesh Institute of Marine Technology
Bangabandhu Sheikh Mujibur Rahman Maritime University, Bangladesh
Marine Agency Services Ltd. provides and facilitates various types of training programs for the crew members, such as:
Mandatory training: This includes the training courses that are required by the STCW Convention and the MLC 2006, such as basic safety training, security awareness training, survival craft and rescue boats training, advanced fire fighting training, medical first aid training, etc.
Refresher training: This includes the training courses that are required to renew or update the certificates and licenses of the crew members, such as refresher and updating training for deck and engine Officers and ratings, refresher and updating training for tanker personnel, etc.
Additional training: This includes the training courses that are optional or recommended for the crew members, such as bridge resource management, engine room resource management, electronic chart display and information system, ship handling and maneuvering, etc.
Customized training: This includes the training courses that are tailored to the specific needs and preferences of the clients, such as company policies and procedures, vessel familiarization, client expectations, etc.
Marine Agency Services Ltd. also monitors and evaluates the crew members’ progress and performance, providing them with feedback and guidance, and identifying their strengths and areas for improvement. We also encourage and support the crew members’ career development, providing them with opportunities and incentives to advance their ranks and roles.
Crew Welfare and Support
Another service that Marine Agency Services Ltd. offers is crew welfare and support, which involves providing and ensuring the well-being and satisfaction of the crew members, offering them access to communication facilities, recreational amenities, medical support, and other welfare services. We have a dedication to seafarer welfare and well-being, as they believe that it is essential for maintaining the crew morale and motivation, as well as for reducing the crew turnover and retention.
Marine Agency Services Ltd. provides and ensures the following welfare services for the crew members:
Communication facilities: MAS provides the crew members with access to communication facilities, such as phone, email, and internet, allowing them to stay in touch with their families and friends, and to access information and entertainment.
Medical support: MAS provides the crew members with access to medical support, such as medical kits, medicines, and telemedicine, allowing them to receive medical care and advice when needed. We also arrange and cover the medical expenses for the crew members in case of illness or injury.
Other welfare services: MAS provides the crew members with other welfare services, such as counseling, financial assistance, legal advice, and insurance, allowing them to cope with any personal or professional issues or challenges that they may face.
Marine Agency Services Ltd. also maintains regular contact and communication with the crew members, providing them with support and assistance, and addressing their concerns and grievances. We also recognize and reward the crew members for their achievements and contributions, providing them with incentives and bonuses.
Compliance and Regulatory Expertise
Another service that Marine Agency Services Ltd. offers is compliance and regulatory expertise, which involves ensuring that the crew management agency and the crew members comply with all the relevant international and national regulations and standards that govern the maritime labor sector, such as the Maritime Labour Convention, the STCW Convention, and the ISM Code. MAS has an in-depth knowledge of the international maritime labor regulations and compliance requirements, as they have been involved in the development and implementation of these regulations and standards.
We ensures adherence to all the relevant regulations and standards for the benefit of the clients and the crew members, such as:
Employment Contracts: Ensuring Fairness and Favorable Terms
When it comes to employment contracts, MAS stands firm in ensuring that crew members' agreements align with the principles of the MLC 2006. This means guaranteeing fair and favorable terms and conditions. From wages and hours of work and rest to leave entitlements and repatriation arrangements, every aspect is meticulously addressed to safeguard the rights and welfare of crew members.
Enhancing Working and Living Environments
MAS goes the extra mile to guarantee crew members' working and living conditions meet the stringent standards outlined by the MLC 2006. This commitment translates to providing safe, decent, and conducive environments. This encompasses everything from comfortable accommodation to nutritious food, proper sanitation facilities, and robust health and safety protocols. With MAS, crew members can embark on their duties knowing their well-being is a top priority.
Certification and Documentation: Ensuring Validity and Compliance
MAS takes compliance seriously, especially concerning the certification and documentation of crew members. The company ensures that all documentation adheres to the strict guidelines set forth by the STCW Convention. This means crew members are equipped with up-to-date and valid certificates and licenses. Whether it's COCs, CDCs, or STCW certificates, MAS ensures that each document is in order, reflecting the company's commitment to excellence.
Safety Management: Prioritizing Crew Well-Being
MAS is unwavering in its commitment to the safety and well-being of crew members. The company's safety management practices align with the rigorous standards of the ISM Code. This translates to providing crew members with comprehensive safety policies and procedures. From meticulous risk assessments to efficient emergency response protocols and thorough accident investigations, every measure is in place to safeguard crew members in every aspect of their duties. With MAS, safety isn't just a priority; it's a promise.
We also conduct regular audits and inspections, ensuring that the crew management agency and the crew members comply with all the relevant regulations and standards, and that they are prepared for any external audits and inspections by the authorities or the clients.
Testimonials and Success Stories
Marine Agency Services Ltd. has a long list of satisfied clients outside Bangladesh who have experienced the quality and professionalism of their crew management solutions. Here are some of the testimonials and success stories from their clients:
“We have been working with Marine Agency Services Ltd. for over 10 years, and we are very happy with their crew management services. They have always provided us with qualified and competent seafarers, who have performed well on our vessels. They have also handled all the logistical and administrative aspects of crew deployment, ensuring smooth and timely crew changes. We highly recommend Marine Agency Services Ltd. for their crew management solutions.” - Mr. Lars Christian Kastrup, Chief Executive Officer, Pacific International Lines (Pte) Ltd
“We have been using Marine Agency Services Ltd. for our crew management needs for over 5 years, and we are very impressed with their crew training and development services. They have always provided and facilitated the best training programs for our crew members, enhancing their skills and competencies, and ensuring that they meet the industry standards and requirements. They have also monitored and evaluated the crew members’ progress and performance, providing them with feedback and guidance. We appreciate Marine Agency Services Ltd. for their crew training and development services.” - Mr Tay Ket An, Director, Hong Lam Marine Pte Ltd.
Contact Information and Call-to-Action
If you are looking for a reliable and professional provider of ship crewing solutions, look no further than Marine Agency Services Ltd. We can help you with all your crew management needs, from sourcing to deployment, from training to welfare, and from compliance to performance.
Don’t hesitate to reach out to Marine Agency Services Ltd. for further information or to discuss your specific crew management needs. We are ready and eager to serve you and your business with their ship crewing solutions.